Our Policies:
We strive for excellence in all we do. Our policy framework supports our team's efforts to deliver the best possible service at all times.
Quality
- maintenance of quality management system to ISO 9001:2008
- identification and regular analysis of key performance indicators
- commitment to constantly improving systems, procedures and work methods
- commitment to providing effective training and development of our workforce
Health & Safety
- maintenance of safety management system to UK Health & Safety Executive's HS(G)65 guidelines
- ensure all our work is carried out within health and safety legislation and conducted in a safe and secure environment
- commitment to providing training, equipment and managerial resources
Environmental
- ensure all our work is carried out within environmental legislation
- foster an understanding of environmental issues among staff and suppliers to minimise waste and disruption to communities through our activities
- regularly monitor activities and processes to minimise our environmental impact
Value
- we strive to add value in everything we do for our customers
- we aim to provide good value for products to specification with full technical support
Service
- we monitor our key performance indicators and aim for continual improvement
- long term relationships with all the key manufacturers ensures the very best service and support
Integrity
- integrity is the mainstay of our business ethics in line with our published Ethics Statement
Reliability
- training of our staff and utilisation of up-to-date IT systems, coupled with a rigorous Quality Management System and Procedures ensures we are a reliable partner for our customers. All our systems are 'disaster recovery' ready.
- we enjoy a high proportion of repeat business indicating our reliability
- industry references show we are highly rated
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